Coaching Skills for Managers (Online - Summer 2021)

This course is designed to help a manager bring the best out of every employee so that team members become more effective, productive and committed.

Course objectives:

• Recall methods for probing deeper in conversations with employees
• Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake
• Recognize questions that generate the greatest number of ideas during a brainstorming session
• Explain the advantage of using focused feedback with an employee
• Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job
• List the best arrangement for delegating responsibility
• Recognize the characteristics of the five phases of the team development cycle
• Explain the importance of taking time to build genuine personal relationships with team members
• Identify the element that begins and ends the development cycle
• Determine when to CC someone on a message
• Recall the benefits of organizing venues for casual or informal contact among virtual team members
• Summarize the steps to take following a discreet meeting with a difficult team member

Note that GSU employees:

• Use Campus ID/password to access course in the Stacks/Canvas learning system
• Are responsible for completing all course requirements of each learning Module
• Complete any courses by the close of business Fri, July 30, 2021
• Will receive completion certificates for course completion (must click & read all components)
• Are valued by TMO for your commitment to maintain and learn new knowledge and skills!