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Coaching Skills for Managers (Online)

Ended Dec 19, 2020

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Full course description

This course is designed to help a manager bring the best out of every employee so that team members become more effective, productive and committed.

Course objectives:

  • Recall methods for probing deeper in conversations with employees.
  • Determine which aspect of a challenge to avoid when determining the challenge an employee can undertake.
  • Recognize questions that generate the greatest number of ideas during a brainstorming session.
  • Explain the advantage of using focused feedback with an employee.
  • Identify the potential benefits of listening and using open-ended questions with an employee who is unhappy with her or her job.
  • List the best arrangement for delegating responsibility.
  • Recognize the characteristics of the five phases of the team development cycle.
  • Explain the importance of taking time to build genuine personal relationships with team members.
  • Identify the element that begins and ends the development cycle.
  • Determine when to CC someone on a message.
  • Recall the benefits of organizing venues for casual or informal contact among virtual team members.
  • Summarize the steps to take following a discreet meeting with a difficult team member.

Note that GSU employees:

  • Use Campus ID/password to access course in the Stacks/Canvas learning system
  • Are responsible for completing all course requirements of each learning Module
  • Complete any courses by the close of business Dec. 18, 2020
  • Will receive completion certificates for course completion (must click & read all components)
  • Are valued by TMO for your commitment to maintain and learn new knowledge and skills!