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Dealing with Difficult People (APC) - February 14, 2019 is a Course

Dealing with Difficult People (APC) - February 14, 2019

Self-paced

Spots remaining: 18

$150 Enroll

Full course description

When enrolling for this course, please use the following promotion code when prompted: ODCS2019

You will be contacted by ODCS for your speed type/etc. information.
 
Email trainingyou@gsu.edu with any questions.

This hands-on and highly practical course will build your knowledge, skills and confidence to handle several types of conflict and difficult people. You will learn and practice proven techniques to maintain composure and reduce the tension with emotionally challenging colleagues. You will learn useful methods to understand sources of the conflict and uncover difficult people’s underlying needs and motivations. You will sharpen your ability to tactfully but firmly assert your own needs and desires in a conflict, while finding ways to work collaboratively towards mutually beneficial solutions.

This course includes a Competency Workshop that provides an opportunity for the course participant to demonstrate some of the knowledge/skills introduced during the course. You must attend both the initial classroom session and the Competency Workshop to earn a Course Completion Certificate for this course.

Date: February 14, 2019
Time: 10am - 12pm
Location: 1 Park Place, HR Training Room

Competency Workshop
Date: March 28, 2019
Time: 10am - 12pm
Location: 1 Park Place, HR Training Room