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Dealing with Difficult People (OPC) - December 13, 2018 is a Course

Dealing with Difficult People (OPC) - December 13, 2018

Time limit: 1 day

Spots remaining: 20

$150 Enroll

Full course description

This hands-on and highly practical course will build your knowledge, skills and confidence to handle several types of conflict and difficult people. You will learn and practice proven techniques to maintain composure and reduce the tension with emotionally challenging colleagues. You will learn useful methods to understand sources of the conflict and uncover difficult people’s underlying needs and motivations. You will sharpen your ability to tactfully but firmly assert your own needs and desires in a conflict, while finding ways to work collaboratively towards mutually beneficial solutions.