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Dealing with Difficult People - 8.19.20 - ONLINE is a Course

Dealing with Difficult People - 8.19.20 - ONLINE

Time limit: 1 day

$120 Enroll

Full course description

Course Description


This hands-on and highly practical course will build your knowledge, skills and confidence to handle several types of conflict and difficult people. You will learn and practice proven techniques to maintain composure and reduce the tension with emotionally challenging colleagues. You will learn useful methods to understand sources of the conflict and uncover difficult peopleā€™s underlying needs and motivations. You will sharpen your ability to tactfully but firmly assert your own needs and desires in a conflict, while finding ways to work collaboratively towards mutually beneficial solutions.

NOTE: This course contains online work including completing a LinkedIn Learning course, participating in online discussions, and completing 2 short quizzes and a final competency assessment.

Course Information:

  • Date: 8.19.20
  • Time: 10a - 12:30p
  • Online via WebEx (Meeting link sent day before course begins)

STACKSĀ REGISTRATION PROCESS

COMPLETING THIS PROCESS DOES NOT PAY THE REGISTRATION FEE, IT ONLY COMPLETES THE STACKS REGISTRATION PROCESS.

  1. Click the Enroll radio button.
  2. On the next page, type (or cut/paste) ODCS2019 into the Promotion Code field.
  3. Click the Apply radio button.
  4. The system will reflect that you owe $0. Disregard this information (see below...REGISTRATION FEE - PAYMENT INSTRUCTIONS).
  5. Click Proceed to Payment.

COMPLETING THIS PROCESS DOES NOT PAY THE REGISTRATION FEE, IT ONLY COMPLETES THE STACKS REGISTRATION PROCESS.

REGISTRATION FEE - PAYMENT INSTRUCTIONS

  • Once you have completed the STACKS REGISTRATION PROCESS, please enter the course and complete the Assignment entitled "What's your speedtype?"

CANCELLATION POLICY

  • You must cancel your registration at least 5 business days (1 calendar week) prior to the class delivery date to avoid being charged the registration fee.