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Foundations of Customer Service - 8.18.20 - ONLINE is a Course

Foundations of Customer Service - 8.18.20 - ONLINE

Time limit: 1 day

$65 Enroll

Full course description

Course Description:

The success, in fact the very existence of Georgia State University, depends on its primary customers, students and their parents, as well as secondary customers, which include employees, suppliers, and a broad range of other individuals. Learn how to make each customer experience a positive and memorable one. It’s the experience that retains students through graduation, then brings them back to further their education, and causes them to tell their friends and colleagues about the university, creating more customers. It’s the experience that creates a positive and high-performing work environment where employees feel appreciated and valued. Learn how to make the customer service experience exceptionally rewarding for you and all the customers you serve. This engaging program incorporates both individual and group activities, insightful examples and various interactions.

NOTE: This course contains online work including completing a LinkedIn Learning course, participating in online discussions, and completing 2 short quizzes and a final competency assessment.

Course Information:

  • Date: 8.18.20
  • Time: 1 - 4:30p
  • Online via WebEx (Meeting link sent day before course begins)

STACKS REGISTRATION PROCESS

COMPLETING THIS PROCESS DOES NOT PAY THE REGISTRATION FEE, IT ONLY COMPLETES THE STACKS REGISTRATION PROCESS.

  1. Click the Enroll radio button.
  2. On the next page, type (or cut/paste) ODCS2019 into the Promotion Code field.
  3. Click the Apply radio button.
  4. The system will reflect that you owe $0. Disregard this information (see below...REGISTRATION FEE - PAYMENT INSTRUCTIONS).
  5. Click Proceed to Payment.

COMPLETING THIS PROCESS DOES NOT PAY THE REGISTRATION FEE, IT ONLY COMPLETES THE STACKS REGISTRATION PROCESS.

REGISTRATION FEE - PAYMENT INSTRUCTIONS

  • Once you have completed the STACKS REGISTRATION PROCESS, please enter the course and complete the Assignment entitled "What's your speedtype?"

CANCELLATION POLICY

  • You must cancel your registration at least 5 business days (1 calendar week) prior to the class delivery date to avoid being charged the registration fee.