Full course description
The success, in fact the very existence of Georgia State University, depends on its primary customers, students and their parents, as well as secondary customers, which include employees, suppliers, and a broad range of other individuals. Learn how to make each customer experience a positive and memorable one. It’s the experience that retains students through graduation, then brings them back to further their education, and causes them to tell their friends and colleagues about the university, creating more customers. It’s the experience that creates a positive and high-performing work environment where employees feel appreciated and valued. Learn how to make the customer service experience exceptionally rewarding for you and all the customers you serve. This engaging program incorporates both individual and group activities, insightful examples and various interactions.