Whether in higher education, business, or home life, communication is an art and skill that almost everyone needs to improve upon.

Course Objectives:

• Recall the four pillars of a business scenario
• Explore the term 'people' in the context of a communication scenario
• Recall how the Think, Feel, Do model applies to a communication scenario
• Identify the parts of the message in a communication scenario
• Recognize the 'channel' in a communication scenario
• Apply the importance of context in a communication event
• Review the most important components of listening

Note that GSU employees:

• Use Campus ID/password to access course in the Stacks/Canvas learning system
• Are responsible for completing all course requirements of each learning Module
• Can register for courses as enrollment will remain open with no closing date
• Are encouraged to share experiences with other learners in Discussions
• Will receive completion certificates for course completion
• Are valued by TMO for your commitment to maintain and learn new knowledge and skills!