Full course description
What is a grievance?
What is a complaint? When should an individual file a grievance versus a
complaint? What is a manager’s responsibility once a grievance or complaint is
filed? Gain a better understanding of the grievance and investigative
processes, timeframes, referrals, steps to follow, and a manager’s
role/responsibility in monitoring the environment.
- Date: 1.31.20
- Time: 10a-12p
- Location: Commerce Building, Stern Room (14th Floor)